The most Faq's frequently asked questions
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Q: Can you transfer VHS to DVD
A: Yes we can. We only use platinum archival DVD’s that are long lasting and have a special scratch resistant coating. Preserve your priceless memories with quality discs.
Q: Can you transfer VHS to Digital Files?
A: Yes we can. We create an .mp4 digital file for you that is playable on any computer and even most smart TV’s (check with your TV manufacturer for details).
Q: What video tape formats can you convert?
A: All of them! The short list is VHS, VHS-C, 8mm (including High8, Digital8), Beta, S-VHS, MiniDV, PAL / SECAM, BetacamSP, U-matic, DVC Pro, DV Cam, MII, we could go on and on.
Q: Can you duplicate DVD’s and CD’s?
A: Yes we can. We can quickly duplicate almost any non-copywritten DVD or CD and can even do it while you wait. We also specialize in large volume orders.
Q: Do you offer any volume rate discounts?
A: We do. We offer a discount every day, year round, for order with 10 or more video tapes, 5 or more audio cassettes, 150 or more slides, 250 or more photos or negatives and we proudly offer a 15% military discount on any order.
Q: Do you combine discounts or match competitor prices?
We always offer the very best discount we can and do not combine or stack discounts. Sometimes there are better prices out there and we understand that. We have been in business for over 15 years, and we see the value in our work and services so we do not price match.
Q: My dog used my VHS-C tape as a chew toy, can your repair it?
A: Almost all tapes can be repaired and we are happy to take a look at them. We can repair any format of videotape and audio tape. If needed we can transfer the insides of a tape into a new casing and make the tape like new.
Q: My items have been through a fire or flood, will you still try to transfer them?
A: Yes we will. You’re precious memories have been through a lot and we will do our very best to work carefully with them, clean them up and transfer them to a digital format. When we transfer your memories to digital files on a flash drive, you are able to store them in a fire-proof / water-proof safe as well as upload them to a cloud service to protect them for the future.
Q: Can you take digital files and create a DVD or Blu-ray disc for me?
A: Absolutely. We can take any kind of video file and create a disc of any kind for you to watch like any other professional authored disc.
Q: What types of film can you transfer?
A: We can transfer 16mm, 8mm, Super8 and sound film. We use a digital frame-by-frame transfer system that is sproketless and uses an LED light that is cool to the touch.
Q: Do you do all of the work in your studio or is it sent out?
A: We do all of the work right here in our studio with the exception of a very few rare formats. We are very upfront with you if we come across something that does need to be sent out to one of our associates in another state. We never deal with anyone we are not familiar with and trust. We NEVER send your project out of the United States.
Q: Why do you take payment upfront? Can I pay half now and the balance when it is complete?
A: After 15 years of business we have done payments in many different ways. Throughout the years when we would take a deposit, we unfortunately had many customers who left their projects for years and didn’t pay the balance. Some of those projects are still with us after many years and it is for those reasons that we take payment upfront. We do offer payment options through Square Installments if you prefer to make split payments.